Legal documents

I

Document 1

Legal Notice

The host-morocco.com website is published by the company set out below. Host Morocco is the trading name; Host Morocco Prestige is the registered company name.

Design and content: Host Morocco Prestige. All elements of the site are protected by intellectual property rights (see General Terms & Conditions, Part B).

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II

Document 2

General Terms & Conditions

These terms govern, on the one hand, the booking of our services (Part A) and, on the other, the use of the host-morocco.com website (Part B). By making a booking or browsing the site, you accept them.

Part A — Bookings & services

1. Purpose and scope

Part A governs the relationship between Host Morocco Prestige (the "Provider", "we") and any person booking one of the following services (the "Client", "you"):

• Residences — the short-term rental of residences we manage and offer, together with the associated stay and hosting;
• Journeys — the arrangement of private itineraries and stays in Morocco;
• Events — the design and delivery of receptions, celebrations and productions.

Any booking implies full and unreserved acceptance of these terms. Scope: the relationship with homeowners entrusting the management of their property is governed by a separate management agreement, signed between the parties, and is not covered by these terms.

2. Booking and formation of the contract

Each enquiry gives rise to a detailed proposal (service, duration, price, specific conditions). The contract is formed once we receive your written acceptance of the proposal — by email, messaging or any other written form — together with the deposit provided for in Article 4. As each service is prepared individually, no booking is firm until the deposit has been received.

3. Prices

Prices are stated in Moroccan dirhams (MAD), inclusive of taxes where applicable. The agreed price corresponds to the scope of the accepted proposal. Any additional service requested during the stay is subject to a separate agreement and invoice. Certain costs may remain payable by you and are set out in the proposal: local tourist tax, security deposit, options (private chef, transfers, experiences).

4. Payment terms and schedule

Unless otherwise agreed:

• 40% of the total amount on confirmation of the booking;
• the balance (60%) no later than 30 days before departure.

For any booking made less than 30 days before departure, the full amount is payable on confirmation. Payment is accepted by bank transfer or in cash. A security deposit may be requested for stays in a residence; it is returned after the stay, less any damage recorded.

5. Changes by the Client

Any request to change a booking (dates, number of guests, services) is considered subject to availability and may lead to a price adjustment. We do our best to accommodate such requests, without guarantee.

6. Cancellation by the Client

Any cancellation must be notified in writing to contact@host-morocco.com (the date of receipt being authoritative). The amounts retained, calculated on the total price, are as follows:

During peak season and for Events, a specific — stricter — schedule may apply, given the commitments made to third parties; it is then set out in the proposal. Third-party suppliers may apply their own cancellation terms. If you cut your stay short, services not used are not refunded; your travel insurance is intended to cover such situations (Article 9).

7. Cancellation or changes by Host Morocco

If we have to cancel for a reason attributable to us, we will offer you an equivalent service or a full refund of the sums paid, with no further compensation. If an external event makes a service impossible or unsafe (Article 10), we will work with you to find the best solution for postponement or adaptation.

8. Travel formalities

It is your responsibility to hold valid travel documents (passport, and a visa where required) and to check the conditions of entry into Morocco with the relevant authorities. We cannot be held liable for any denial of boarding or entry resulting from missing or non-compliant documents.

9. Insurance

We strongly recommend that every Client take out travel insurance covering, in particular, medical expenses, repatriation, cancellation and curtailment, as well as personal liability for the participants during the service.

10. Activities and force majeure

Some activities may carry inherent risks (hiking, desert excursions, water activities, and the like); participation is at your discretion and responsibility. Neither party is liable for a failure resulting from force majeure under Moroccan law (an unforeseeable, unavoidable and external event: natural disaster, administrative measure, health crisis). The parties will then seek a solution for postponement or adaptation.

11. Client's obligations

• provide accurate information, in particular the exact number of occupants;
• use the premises with care, respecting the neighbourhood and the rules of the residence;
• report any damage or malfunction without delay.

The number of people may not exceed the stated capacity. Subletting is prohibited. Parties or events not provided for in the contract require our prior written consent.

12. Liability

Our obligations are best-efforts obligations: we apply all due care needed for the proper delivery of the service. We cannot be held liable for damage resulting from your own actions, the actions of a third party, or force majeure; we are not responsible for valuables not placed in safekeeping. Save in the event of gross negligence or wilful misconduct, our liability, where it arises, is limited to the amount of the service concerned.

13. Complaints

Any incident must be reported to us without delay during the service, so that we can put it right. Any subsequent complaint must be sent in writing to contact@host-morocco.com within 30 days of the end of the service.

Part B — Use of the website

14. Access to the Site

The host-morocco.com website (the "Site") is freely accessible; access costs (equipment, connection) remain payable by you. We endeavour to keep it available but do not guarantee uninterrupted access; access may be suspended for maintenance or for any reason beyond our control.

15. Intellectual property

All elements of the Site — the "Host Morocco" trademark, the "Host Morocco Prestige" company name, the logo, texts, photographs, layout and graphic elements — are protected and remain the property of Host Morocco Prestige or its partners. Any reproduction, representation or use, in whole or in part, without prior written authorisation, is prohibited.

16. Use of the Site

You undertake to use the Site in accordance with these terms and the law. The following are prohibited in particular:

• any interference with the security or proper functioning of the Site;
• the unauthorised extraction or reuse of its content;
• any fraudulent use of the forms or contact details provided.

17. Hyperlinks

The Site may link to third-party sites (in particular our listings on booking platforms). We have no control over these sites and accept no responsibility for their content.

18. Liability relating to the Site

The information published on the Site is provided for guidance only and may change. We cannot be held liable for errors, for any unavailability, or for damage resulting from access to or use of the Site.

Common provisions

19. Personal data

Data collected in connection with a booking or via the Site is processed in accordance with our Privacy Policy, which forms an integral part of these terms.

20. Governing law and disputes

These General Terms & Conditions are governed by Moroccan law, in particular the Code of Obligations and Contracts and Law No. 31-08 on consumer protection. Failing an amicable settlement, any dispute falls within the jurisdiction of the courts of Casablanca.

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